A no-show occurs when the customer neither arrived nor cancelled the reservation. It is advisable to keep track to predict the future no-show rate for revenue management purposes or to identify which process can be improved
Bring up the booking details page and click on “the bin icon” on the top of the page beside the customer's name. Then a pop up will come up to mark the booking as no show, property cancelled, guest cancelled.
As you might know you do not need to report the no-shows to Hostelworld, as we will do not charge you for bookings separately, the service fee is covered by booking deposit. But for others channels as b.com It is very important to inform the channel in order to avoid charging you the commission. You will be able to mark correctly a No show for b.com reservations just after the checkin day. The info will be send from Counter to B.com but please if any doubt verify on your B.com Extranet .