Update room type, dates, rates, number of guests and rooms. Do it faster from the calendar or open the reservation and do it from there.
The easiest way to update a reservation is using the drag&drop on the calendar. Thanks to that option we will be able to modify very fast the room, bed, arrival day, and price if needed. After moving the booking the system will always ask you to confirm the details. You can keep original rates or set new ones.
The other option will be from the reservation mask.
To change the checkin or checkout date click on “check in date" and enter the new dates. Once you have finished to edit, click on Edit Dates and confirm the changes
If you want to modify the number beds or room booked , open the reservation, click on "add person or bed" - select the check in date, number of nights and next
Then select the room type and click on the + to enter the number of guest you want to make the reservation to. Finally, click on next
You can select in which bed the guest will sleep, you can adjust the price and click save
You will get a summary of the booking, click on proceed
Last step is entering guest contact information. Once you have finished, click on submit
In the following video, you can see how to change check-in/check-out date, change room, edit rate, add/delete a bed or a room
SPLIT A RESERVATION
Sometimes a guest has to move from one room to another due to availability or just because a guest decides to change. It is possible by editing the reservation from the reservation mask. In the calendar will be displayed as independent bookings but if you open it you will see they are the same.
ALLOCATE A RESERVATION
Counter's intelligent bed allocation system automatically suggests the best possible options.
In case you would like to manually assign a specific room you can toggle over to Manual and customize the reservations
Manual options available
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assign bed/room for individual dates or for the entire stay
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apply rates for individual dates or for the entire stay
How to lock a reservation?
When a new reservation enters the calendar confirmed (but not in-house or check-in guests) future bookings are moved around to find the best allocation possible for all bookings
In case you need to lock a reservation to a specific room or bed based on a guest request or for any reason, in particular, then it's possible to lock this reservation to avoid it from being automatically shifted. Just click on the padlock icon on the down-left corner. Then the Reservation in the calendar will have a lock symbol displayed on the booking