Taxes in Counter are independent from Hostelworld. It is very important to be sure you configure well in both side to avoid conflicts and confusions.
How to configure taxes in Hostelworld?
Go to bed icon → Channel → Hostelworld → Tax Details
https://workspace.counter.app/beds/channels/hostelworld/taxes
Then, you have two options:
1) if VAT is included in the prices, just select included
2) If you need to set up city taxes or any other type of taxes, click on the plus and fill the form up
Be sure you setup also your Taxes in Counter in order to share the correct details for each reservation.
How to configure taxes in Counter?
Click on bed icon -> Manage -> Taxes
https://workspace.counter.app/beds/manage/taxes
The display card gives you an overview of how many tax accounts you have setup . Click On the plus icon and set up new taxes
1) give a Name
2) Select a tax Type from the dropdown.
Note: when selecting "Percentage Based on Room Price", you have the option of creating price slabs
3) Select the calculation method:
Inclusive (included on the price) or Exclusive (not included) .
4) Add any internal codes that might help you with accounting
Click on "Save" to confirm.
Apply Tax to Room Type
Great! Now that you have created a tax account it is ready to be applied to any room type. This will allow any new reservations to automatically calculate and apply tax amounts.
Navigate to Rooms→ Manage → Room Types
Click on the ⚙ button for the room type you wish to edit
You can then apply any of the tax accounts.
Once again, don't forget to click on click on "Save " to confirm
Tax will now be automatically calculated for all new reservations add to the system
💡 NOTE
You can link multiple taxes to a room type
How to delete a tax ?
You do nott need to delete the tax but remove from all the room types you have assigned.
If you still want to remove from the system email to our support and we will help you with that.
How to manually add/delete tax amount to a reservation?
Tax amounts can also be manually applied and deleted from each guest reservation mask. Go to Summary on the right side and add or remove taxes
If you have any queries, please do not hesitate to contact hostelworld support for any assistant.