Rates and Restrictions
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      1. Counter Help center
      2. Rates and Restrictions

      Troubleshooting: Rate differences in Counter

      The rate received in a reservation differs from the one set in Counter.

      This is usually caused by:

      1. Promotions/discounts set in the OTA extranet.
      2. Promotions applied from the OTA. 
      3. Unmapped or wrongly mapped Rate Plans. Further details here.

      The 2 first scenarios will not be visible in Counter. Please check them in the OTA extranet.

       

      If the problem continues and is not caused by the above scenarios, please contact us.