Customer Reviews and the HOSCARs

Hostelworld automatically gathers and analyses ratings to determine the Customer Review-Based Awards — no application needed from hostels.

🏅 Award Categories (2026)

These awards celebrate hostels that consistently deliver exceptional guest experiences.

Best Hostel by Size
Small (1–75 beds), Medium (76–150), Large (151–350), and Extra-Large (351+).
Best Hostel by Continent and Country
Calculated from total reviews, average ratings, and reviews per bed.
Most Popular Hostel by City (Top 50 Cities)
Determined by an algorithm that considers market share, bookings, ratings, and review ratios.
Best Hostel Chain
Recognising top-rated hostel groups (minimum three properties).
Best New Hostel
Awarded to the highest-rated new property (minimum 20 beds) that joined Hostelworld in the last 12 months.

💡 These awards are automatically calculated — no entry form or submission is required.

📊 How Ratings Work

Every rating comes directly from a verified guest after their stay.
Each guest scores your property across key categories:

Cleanliness
Staff
Atmosphere
Facilities
Value for Money
Safety
Location

Hostelworld combines these scores into an overall property rating, updated throughout the year.
The top-rated hostels in each category are recognised as HOSCAR winners.

💪 Tips to Improve Your Ratings

Want to boost your chances next year?

Keep your rates and availability updated in Hostelworld Inbox.
Respond quickly and helpfully to guest messages.
Maintain excellent cleanliness and service standards.
Create a welcoming atmosphere guests will remember.
Encourage satisfied guests to leave honest reviews after their stay.

🏆 Digital Awards

Winners receive a digital HOSCAR certificate, which can be proudly displayed on their Hostelworld profile, website, and social channels.
A simple, eco-friendly way to share your success with the world. 🌍