--- title: Customer Reviews and the HOSCARs description: Learn how Hostelworld reviews determine the HOSCAR awards and discover tips to improve your property’s ratings. --- [Skip to content](https://support.hostelworld.com/knowledge/customer-reviews-and-the-hoscars#main-content) - [English](https://support.hostelworld.com/knowledge/customer-reviews-and-the-hoscars) - [Español](https://support.hostelworld.com/es/knowledge/reseñas-de-clientes-y-los-hoscars) - [Italiano](https://support.hostelworld.com/it/knowledge/recensioni-dei-clienti-e-gli-hoscars) - [Português - Portugal](https://support.hostelworld.com/pt-pt/knowledge/avaliações-de-clientes-e-os-hoscars) English Show submenu for translations ![Hostelworld](https://support.hostelworld.com/hs-fs/hubfs/HW_Horizontal%20tagline%20orange%20.png?width=432&height=96&name=HW_Horizontal%20tagline%20orange%20.png) Open main navigation Close main navigation - - [English](https://support.hostelworld.com/knowledge/customer-reviews-and-the-hoscars) - [Español](https://support.hostelworld.com/es/knowledge/reseñas-de-clientes-y-los-hoscars) - [Italiano](https://support.hostelworld.com/it/knowledge/recensioni-dei-clienti-e-gli-hoscars) - [Português - Portugal](https://support.hostelworld.com/pt-pt/knowledge/avaliações-de-clientes-e-os-hoscars) English Show submenu for translations - hostelworld.com hostelworld.com Hello! 👋 How can we help you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.hostelworld.com/knowledge?hsLang=en) 2. [🏆 Hostelworld HOSCARs](https://support.hostelworld.com/knowledge/hostelworld-hoscars?hsLang=en) 3. [📂 Categories](https://support.hostelworld.com/knowledge/hostelworld-hoscars?hsLang=en#categories) # Customer Reviews and the HOSCARs ## Customer reviews are at the heart of the HOSCARs. These awards are entirely data-driven, based on verified traveller feedback gathered on Hostelworld throughout the year. #### Hostelworld automatically gathers and analyses ratings to determine the **Customer Review-Based Awards** — no application needed from hostels. --- ### 🏅 Award Categories (2026) These awards celebrate hostels that consistently deliver exceptional guest experiences. - **Best Hostel by Size** Small (1–75 beds), Medium (76–150), Large (151–350), and Extra-Large (351+). - **Best Hostel by Continent and Country** Calculated from total reviews, average ratings, and reviews per bed. - **Most Popular Hostel by City (Top 50 Cities)** Determined by an algorithm that considers market share, bookings, ratings, and review ratios. - **Best Hostel Chain** Recognising top-rated hostel groups (minimum three properties). - **Best New Hostel** Awarded to the highest-rated new property (minimum 20 beds) that joined Hostelworld in the last 12 months. > 💡 *These awards are automatically calculated — no entry form or submission is required.* --- ### 📊 How Ratings Work Every rating comes directly from a **verified guest** after their stay. Each guest scores your property across key categories: - Cleanliness - Staff - Atmosphere - Facilities - Value for Money - Safety - Location Hostelworld combines these scores into an **overall property rating**, updated throughout the year. The top-rated hostels in each category are recognised as **HOSCAR winners**. --- ### 💪 Tips to Improve Your Ratings Want to boost your chances next year? - Keep your **rates and availability** updated in Hostelworld Inbox. - Respond quickly and helpfully to guest messages. - Maintain excellent cleanliness and service standards. - Create a welcoming atmosphere guests will remember. - Encourage satisfied guests to leave honest reviews after their stay. --- ### 🏆 Digital Awards Winners receive a **digital HOSCAR certificate**, which can be proudly displayed on their Hostelworld profile, website, and social channels. A simple, eco-friendly way to share your success with the world. 🌍 --- ### 🔗 Learn More - [What Are the HOSCARs?](https://support.hostelworld.com/knowledge/what-are-the-hoscars?hsLang=en) - [Responsible Travel and ESG Awards](https://support.hostelworld.com/knowledge/responsible-travel-and-esg-awards?hsLang=en) - [How to Participate in the HOSCARs 2026](https://support.hostelworld.com/knowledge/hoscars-2026-how-to-participate?hsLang=en) - [⚙️ Setting Up Your Hostelworld Profile](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#main-content) - [🧭 Start Here](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#start-here) - [🏠 Add Your Rooms and Rates](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#add-your-rooms-and-rates) - [⚙️ Update Your Property Details](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#%EF%B8%8F-update-your-property-details) - [📅 Policies and Profile Info](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#policies-and-profile-info) - [🚀 Get Ready for Busy Times](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#get-ready-for-busy-times) - [💡 Promotional Tools and Services](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#main-content) - [🎯 Promotions](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#promotions) - [🚀 Elevate](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#elevate) - [💬 Property Chat](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#property-chat) - [🤝 Linkups](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#linkups) - [🌟Featured Listing](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#featured-listing) - [💳 PayNow](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#paynow) - [📊 NCS (Net Competitive Score)](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#ncs-net-competitive-score) - [💰 Rates & Availability](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#main-content) - [📊 Understanding Rates](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#understanding-rates) - [💸 Non-Refundable & Flexible Rates](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#non-refundable-flexible-rates) - [🥐 Bed & Breakfast Rate](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#bed-breakfast-rate) - [🗓 Availability & Restrictions](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#availability-restrictions) - [🛏 Room Setup](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#room-setup) - [🔗 Channel Manager](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#channel-manager-1) - [New! 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