--- title: Frequently Asked Questions | Help Center description: Frequently Asked Questions --- [Skip to content](https://support.hostelworld.com/knowledge/frequently-asked-questions#main-content) - [English](https://support.hostelworld.com/knowledge/frequently-asked-questions) - [Deutsch](https://support.hostelworld.com/de/knowledge/häufig-gestellte-fragen) - [Español](https://support.hostelworld.com/es/knowledge/preguntas-frecuentes) - [Italiano](https://support.hostelworld.com/it/knowledge/domande-frequenti) - [Português - Portugal](https://support.hostelworld.com/pt-pt/knowledge/perguntas-frequentes) - [ไทย](https://support.hostelworld.com/th/knowledge/คำถามที่ี่พบบ่อย) - [日本語](https://support.hostelworld.com/ja/knowledge/よくある質問) - [简体中文](https://support.hostelworld.com/zh-cn/knowledge/常见问题) English Show submenu for translations ![Hostelworld](https://support.hostelworld.com/hs-fs/hubfs/HW_Horizontal%20tagline%20orange%20.png?width=432&height=96&name=HW_Horizontal%20tagline%20orange%20.png) Open main navigation Close main navigation - - [English](https://support.hostelworld.com/knowledge/frequently-asked-questions) - [Deutsch](https://support.hostelworld.com/de/knowledge/häufig-gestellte-fragen) - [Español](https://support.hostelworld.com/es/knowledge/preguntas-frecuentes) - [Italiano](https://support.hostelworld.com/it/knowledge/domande-frequenti) - [Português - Portugal](https://support.hostelworld.com/pt-pt/knowledge/perguntas-frequentes) - [ไทย](https://support.hostelworld.com/th/knowledge/คำถามที่ี่พบบ่อย) - [日本語](https://support.hostelworld.com/ja/knowledge/よくある質問) - [简体中文](https://support.hostelworld.com/zh-cn/knowledge/常见问题) English Show submenu for translations - hostelworld.com hostelworld.com Hello! 👋 How can we help you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.hostelworld.com/knowledge) 2. [Frequently Asked Questions](https://support.hostelworld.com/knowledge/frequently-asked-questions) # Frequently Asked Questions ## How to Contact Hostelworld - [How to contact Hostelworld Market Support](https://support.hostelworld.com/knowledge/how-to-contact-hostelworld-market-support) ## How to log into my property Hostelworld Inbox - [How to log in to Inbox and set up different user access permissions ?](https://support.hostelworld.com/knowledge/how-to-log-in-to-inbox-and-set-up-different-user-access-permissions) - [What should I do If I can not log in to Hostelworld Inbox?](https://support.hostelworld.com/knowledge/what-should-i-do-if-i-can-not-log-in-to-hostelworld-inbox) - [Accessing Hostelworld Inbox](https://support.hostelworld.com/knowledge/accessing-hostelworld-inbox) ## Most Frequently Asked Questions - [Where can I find the Terms & Conditions of using Hostelworld?](https://support.hostelworld.com/knowledge/where-can-i-find-the-terms-conditions-of-using-hostelworld) - [Where can I find my property ID?](https://support.hostelworld.com/knowledge/where-can-i-find-my-property-id) - [I'm closing my hostel. What do I need to do?](https://support.hostelworld.com/knowledge/im-closing-my-hostel.-what-do-i-need-to-do) ## Keeping your business safe online - [Property Owner: how can I keep my business safe online when partnering with Hostelworld?](https://support.hostelworld.com/knowledge/property-owner-how-can-i-keep-my-business-safe-online-when-partnering-with-hostelworld) - [Advice on eliminating unauthorised access to patron data](https://support.hostelworld.com/knowledge/advice-on-eliminating-unauthorised-access-to-patron-data) ## Second Amendment - [Second Amendment to the Hostelworld Services and Licence Programme Agreement](https://support.hostelworld.com/knowledge/second-amendment-to-the-hostelworld-services-and-licence-programme-agreement) - [⚙️ Setting Up Your Hostelworld Profile](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile#main-content) - [🧭 Start Here](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile#start-here) - [🏠 Add Your Rooms and Rates](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile#add-your-rooms-and-rates) - [⚙️ Update Your Property Details](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile#️-update-your-property-details) - [📅 Policies and Profile Info](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile#policies-and-profile-info) - [🚀 Get Ready for Busy Times](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile#get-ready-for-busy-times) - [💡 Promotional Tools and Services](https://support.hostelworld.com/knowledge/promotional-tools-and-services#main-content) - [🎯 Promotions](https://support.hostelworld.com/knowledge/promotional-tools-and-services#promotions) - [🚀 Elevate](https://support.hostelworld.com/knowledge/promotional-tools-and-services#elevate) - [💬 Property Chat](https://support.hostelworld.com/knowledge/promotional-tools-and-services#property-chat) - [🤝 Linkups](https://support.hostelworld.com/knowledge/promotional-tools-and-services#linkups) - [🌟Featured Listing](https://support.hostelworld.com/knowledge/promotional-tools-and-services#featured-listing) - [💳 PayNow](https://support.hostelworld.com/knowledge/promotional-tools-and-services#paynow) - [📊 NCS (Net Competitive Score)](https://support.hostelworld.com/knowledge/promotional-tools-and-services#ncs-net-competitive-score) - [💰 Rates & Availability](https://support.hostelworld.com/knowledge/rates-availability#main-content) - [📊 Understanding Rates](https://support.hostelworld.com/knowledge/rates-availability#understanding-rates) - [💸 Non-Refundable & Flexible Rates](https://support.hostelworld.com/knowledge/rates-availability#non-refundable-flexible-rates) - [🥐 Bed & Breakfast Rate](https://support.hostelworld.com/knowledge/rates-availability#bed-breakfast-rate) - [🗓 Availability & Restrictions](https://support.hostelworld.com/knowledge/rates-availability#availability-restrictions) - [🛏 Room Setup](https://support.hostelworld.com/knowledge/rates-availability#room-setup) - [🔗 Channel Manager](https://support.hostelworld.com/knowledge/rates-availability#channel-manager-1) - [New! Video Tutorials 🎬](https://support.hostelworld.com/knowledge/new-video-tutorials#main-content) - [Rates & Availability](https://support.hostelworld.com/knowledge/new-video-tutorials#rates-availability) - [Account & User Management](https://support.hostelworld.com/knowledge/new-video-tutorials#account-user-management) - [Property Setup & User Management](https://support.hostelworld.com/knowledge/new-video-tutorials#property-setup-user-management) - [LINKUPS](https://support.hostelworld.com/knowledge/new-video-tutorials#linkups) - [Bookings](https://support.hostelworld.com/knowledge/new-video-tutorials#bookings) - [Elevate](https://support.hostelworld.com/knowledge/new-video-tutorials#elevate) - [🏆 Hostelworld HOSCARs](https://support.hostelworld.com/knowledge/hostelworld-hoscars#main-content) - [🎓What Are the HOSCARs?](https://support.hostelworld.com/knowledge/hostelworld-hoscars#what-are-the-hoscars) - [📂 Categories](https://support.hostelworld.com/knowledge/hostelworld-hoscars#categories) - [🏆 HOSCARs 2026](https://support.hostelworld.com/knowledge/hostelworld-hoscars#hoscars-2026) - [Frequently Asked Questions](https://support.hostelworld.com/knowledge/frequently-asked-questions#main-content) - [How to Contact Hostelworld](https://support.hostelworld.com/knowledge/frequently-asked-questions#how-to-contact-hostelworld) - [How to log into my property Hostelworld Inbox](https://support.hostelworld.com/knowledge/frequently-asked-questions#how-to-log-into-my-property-hostelworld-inbox) - [Most Frequently Asked Questions](https://support.hostelworld.com/knowledge/frequently-asked-questions#most-frequently-asked-questions) - [Keeping your business safe online](https://support.hostelworld.com/knowledge/frequently-asked-questions#keeping-your-business-safe-online) - [Second Amendment](https://support.hostelworld.com/knowledge/frequently-asked-questions#second-amendment) - [Bookings](https://support.hostelworld.com/knowledge/bookings#main-content) - [Overbookings](https://support.hostelworld.com/knowledge/bookings#overbookings) - [View & Collect Bookings using Hostelworld Inbox](https://support.hostelworld.com/knowledge/bookings#view-collect-bookings-using-hostelworld-inbox) - [No shows and Cancellations](https://support.hostelworld.com/knowledge/bookings#no-shows-and-cancellations) - [Hostelworld Group Bookings](https://support.hostelworld.com/knowledge/bookings#hostelworld-group-bookings) - [Reports & Statistics](https://support.hostelworld.com/knowledge/bookings#reports-statistics) - [Taxes](https://support.hostelworld.com/knowledge/bookings#taxes) - [Sustainability](https://support.hostelworld.com/knowledge/sustainability#main-content) - [Staircase to Sustainability (S2S)](https://support.hostelworld.com/knowledge/sustainability#staircase-to-sustainability-s2s) - [Sustainability Levels (S2S)](https://support.hostelworld.com/knowledge/sustainability#sustainability-levels-s2s) - [Sustainable Management Pillar](https://support.hostelworld.com/knowledge/sustainability#sustainable-management-pillar) - [Socio Economic Pillar](https://support.hostelworld.com/knowledge/sustainability#socio-economic-pillar) - [Environment Impacts Pillar](https://support.hostelworld.com/knowledge/sustainability#environment-impacts-pillar) - [Commit to becoming a more sustainable hostel with the Global Tourism Plastics Initiative (GTPI)](https://support.hostelworld.com/knowledge/sustainability#commit-to-becoming-a-more-sustainable-hostel-with-the-global-tourism-plastics-initiative-gtpi) - [Online Content](https://support.hostelworld.com/knowledge/online-content#main-content) - [Updating my property description](https://support.hostelworld.com/knowledge/online-content#updating-my-property-description) - [Images and Video content](https://support.hostelworld.com/knowledge/online-content#images-and-video-content) - [Payment Details](https://support.hostelworld.com/knowledge/payment-details#main-content) - [Credit Card Information](https://support.hostelworld.com/knowledge/payment-details#credit-card-information) - [PayNow](https://support.hostelworld.com/knowledge/paynow) - [Reviews](https://support.hostelworld.com/knowledge/reviews#main-content) - [Reviews FAQ](https://support.hostelworld.com/knowledge/reviews#reviews-faq) - [How to manage negative reviews](https://support.hostelworld.com/knowledge/reviews#how-to-manage-negative-reviews) - [Campaigns](https://support.hostelworld.com/knowledge/campaigns#main-content) - [Set up Campaigns](https://support.hostelworld.com/knowledge/campaigns#set-up-campaigns) - [Black Friday Terms & Conditions](https://support.hostelworld.com/knowledge/campaigns#black-friday-terms-conditions) - [Channel Manager](https://support.hostelworld.com/knowledge/channel-manager) - [EU Tax Information](https://support.hostelworld.com/knowledge/eu-tax-information#main-content) - [DAC7](https://support.hostelworld.com/knowledge/eu-tax-information#dac7) - [Non-EU Tax Information](https://support.hostelworld.com/knowledge/non-eu-tax-information#main-content) - [Australia (SERR)](https://support.hostelworld.com/knowledge/non-eu-tax-information#australia-serr) - [Canada, New Zealand & United Kingdom (MRDP)](https://support.hostelworld.com/knowledge/non-eu-tax-information#canada-new-zealand-united-kingdom-mrdp) [![Chill listening crop-3](https://support.hostelworld.com/hubfs/hw-icon-1.svg "Chill listening crop-3")](http://www.hostelworld.com) hostelworld.com Help Center Copyright © 2026, Hostelworld