Manage your Expedia reservations and availability through Counter! All you need to do is follow these simple steps.
Before requesting the connection, please check the following:
- Availability: Must be updated in Counter. This means you should have all the reservations. Only the Expedia ones might be missing. Find out more here
- Currency: Verify that your currency setting in our system matches your currency in Expedia. If you have a multi-currency set up, please contact us.
- Rate plans: Check you have already created and updated in Counter the rates you want to have in Expedia. Be aware that if you have a Non-derived rate plan in Expedia, you must create it in Counter as well. Find out more here
- Room Types created in Expedia need to be in Counter and always with same setup and maximum capacity. For dorms, the maximum occupancy must be 1 (one) and rate plans must be set as 'Price per day' to avoid issues.
- Taxes: Check their setting. It should match between Counter and Expedia. For e.g.: If you have a Tax set as included in Counter, then in Expedia it should also be included.
Once you have checked your configuration, please proceed to connect to Expedia.
This process consists of 2 stages:
Note: If you are currently connected to a channel manager, please disconnect the old connection before adding this new one.
Stage 1 - Requesting connection through Expedia partner central
- Log in to your Expedia partner central account.
- Go to Rooms and rates → Connectivity settings.
- Click Edit and search for "Channex", both for connectivity and bookings.
- Click 'Save and continue' and "Confirm" to complete the request.
- Send an email to support@hostelworld.com with your Expedia ID number and a screenshot showing the connection has been done.
Stage 2 - Finish your connection and mapping (Counter Workspace)
- Go to the beds tab → 'Channels' → 'Setup'→ 'Expedia'
- Map your Room Types and Rate Plans: This means to connect your Counter room types and rate plans with each Expedia room type and rate plan. Further details here: How to do or change your mapping?
Note: You can always make changes to your mapping inside the Channels tab.
After the connection and mapping are completed, you will have to manage your Rates and availability from Counter.
Important:
Any of these scenarios might cause Overbookings or availability issues if they are not correctly configured:
- A Room Type or Rate Plan is created in the OTA and not in Counter.
- There is a mismatch in the Maximum Capacity of a Room Type between the OTA and Counter.
If you spot any of the above cases, please go to your OTA account and correct the set up.
Should you have any doubts or issues, please contact us.