Keeping this section up to date ensures travellers have the right expectations before booking.
Watch our video tutorial below to learn how to update your Terms and Conditions in Hostelworld Inbox.
🛠️ Making Changes
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Log in to your Hostelworld Inbox.
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Go to Property Set Up → Microsite Content → Policy Information.
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Make the necessary updates and click Update Policies.
🔎 Once submitted, your changes will be reviewed by the Hostelworld team.
Updates will not appear online immediately — they must be approved before being published.
💡 Tips for Writing Clear Terms and Conditions
To help travellers understand your policies easily, include:
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Check-in and check-out times.
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Age restrictions (if applicable).
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Reception hours and access details.
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Cancellation policy and payment terms.
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House rules (e.g. smoking, pets, alcohol, noise).
Avoid adding:
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Contact details (already listed in your Contact Details section).
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External website links or booking platforms.
Keeping your Terms and Conditions clear and accurate helps travellers book confidently — and avoids confusion at check-in.