--- title: Non Refundable Rates and Channel Managers description: If you are using a channel manager XSAPI to load your availability and rates on Hostelworld, you can now add the non refundable rates as well. Some of our channel partners have already developed Non R --- [Skip to content](https://support.hostelworld.com/knowledge/non-refundable-rates-and-channel-managers#main-content) - [English](https://support.hostelworld.com/knowledge/non-refundable-rates-and-channel-managers) - [Español](https://support.hostelworld.com/es/knowledge/tarifas-no-reembolsables-channel-managers) English Show submenu for translations ![Hostelworld](https://support.hostelworld.com/hs-fs/hubfs/HW_Horizontal%20tagline%20orange%20.png?width=432&height=96&name=HW_Horizontal%20tagline%20orange%20.png) Open main navigation Close main navigation - - [English](https://support.hostelworld.com/knowledge/non-refundable-rates-and-channel-managers) - [Español](https://support.hostelworld.com/es/knowledge/tarifas-no-reembolsables-channel-managers) English Show submenu for translations - hostelworld.com hostelworld.com Hello! 👋 How can we help you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.hostelworld.com/knowledge?hsLang=en) 2. [💰 Rates & Availability](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en) 3. [🔗 Channel Manager](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#channel-manager-1) # Non Refundable Rates and Channel Managers If you are using a channel manager XSAPI to load your availability and rates on Hostelworld, you can now add the non refundable rates as well. Some of our channel partners have already developed Non Refundable Feature, to ensure that you can easily distinguish between bookings on different rate plans, some are yet to do so. Many Channel managers support NRR, you can check this information directly with your Channel Manager or message our Support Team to be sure if the Channel Manager you use supports this feature.      **\*** If your Channel Manager does support this, you can go ahead and activate NRR via your **Hostelworld inbox directly by adding derived rates.** (A percentage discount from your Standard Rate)   **\***If your CM does not support NRR,  your NRR bookings won't be separated from regular bookings on your Channel Manager - you can of course check which are which in your **Hostelworld Inbox** at any time. **\*** **Credit Card details** are available via **Hostelworld Inbox** **\*** **CVV code** is not available    **How to Activate NRR rates** - Check with your channel manager if they support NRR (Non-refundable Rates) If your channel manager supports NRR, activate it in your **Hostelworld inbox:** - To add your non-refundable rate click on **+ New Rate** link located under selected room type and select Non-refundable Rate ![](https://support.hostelworld.com/hs-fs/hubfs/image-png-Dec-05-2023-02-54-34-7403-PM.png?width=646&height=658&name=image-png-Dec-05-2023-02-54-34-7403-PM.png)   - If your CM does not support NRR rates, configure your non-refundable rate as a percentage (%) and click **Add Rate**! The percentage will apply to the price that we receive from your channel manager for each day. The rate you see in this section is for **display purposes only and cannot be changed manually — once you are connected to a channel manager, prices and availability must be updated through it.** ![](https://support.hostelworld.com/hs-fs/hubfs/image-png-Dec-05-2023-02-59-53-3186-PM.png?width=403&height=962&name=image-png-Dec-05-2023-02-59-53-3186-PM.png) - **If your wish to verify what discounts are being applied, please go to your Rates & Availability tab ![](https://support.hostelworld.com/hs-fs/hubfs/image-png-Dec-05-2023-03-03-24-6265-PM.png?width=574&height=665&name=image-png-Dec-05-2023-03-03-24-6265-PM.png)** - To edit your non-refundable rate, simply expand your rate from your calendar and click on **Edit Rate**  a pop-up will open, adjust your percentage and click **Save**  ![](https://support.hostelworld.com/hs-fs/hubfs/image-png-Dec-05-2023-03-04-54-9149-PM.png?width=629&height=945&name=image-png-Dec-05-2023-03-04-54-9149-PM.png)![](https://support.hostelworld.com/hs-fs/hubfs/image-png-Dec-05-2023-03-07-10-4474-PM.png?width=448&height=813&name=image-png-Dec-05-2023-03-07-10-4474-PM.png) - To disable your non-refundable rate, you must disable your rate (Stop Sell) ![](https://support.hostelworld.com/hs-fs/hubfs/image-png-Dec-05-2023-03-08-32-0494-PM.png?width=582&height=840&name=image-png-Dec-05-2023-03-08-32-0494-PM.png) **Non-refundable rates (NRR) are sold on Hostelworld next to the standard rates:**  ![](https://support.hostelworld.com/hs-fs/hubfs/image-png-Dec-05-2023-03-10-28-7444-PM.png?width=633&height=506&name=image-png-Dec-05-2023-03-10-28-7444-PM.png)   [**Non Refundable Rates Q&A**](https://support.hostelworld.com/knowledge/non-refundable-rates-qa?hsLang=en) - [⚙️ Setting Up Your Hostelworld Profile](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#main-content) - [🧭 Start Here](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#start-here) - [🏠 Add Your Rooms and Rates](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#add-your-rooms-and-rates) - [⚙️ Update Your Property Details](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#%EF%B8%8F-update-your-property-details) - [📅 Policies and Profile Info](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#policies-and-profile-info) - [🚀 Get Ready for Busy Times](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#get-ready-for-busy-times) - [💡 Promotional Tools and Services](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#main-content) - [🎯 Promotions](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#promotions) - [🚀 Elevate](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#elevate) - [💬 Property Chat](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#property-chat) - [🤝 Linkups](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#linkups) - [🌟Featured Listing](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#featured-listing) - [💳 PayNow](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#paynow) - [📊 NCS (Net Competitive Score)](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#ncs-net-competitive-score) - [💰 Rates & Availability](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#main-content) - [📊 Understanding Rates](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#understanding-rates) - [💸 Non-Refundable & Flexible Rates](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#non-refundable-flexible-rates) - [🥐 Bed & Breakfast Rate](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#bed-breakfast-rate) - [🗓 Availability & Restrictions](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#availability-restrictions) - [🛏 Room Setup](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#room-setup) - [🔗 Channel Manager](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#channel-manager-1) - [New! 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