--- title: "A Simple Guide for: PayNow" description: You can now offer non-refundable rates with our fully automated payment method PayNow --- [Skip to content](https://support.hostelworld.com/knowledge/paynowguide#main-content) - [English](https://support.hostelworld.com/knowledge/paynowguide) - [Español](https://support.hostelworld.com/es/knowledge/una-guía-sencilla-para-paynow) English Show submenu for translations ![Hostelworld](https://support.hostelworld.com/hs-fs/hubfs/HW_Horizontal%20tagline%20orange%20.png?width=432&height=96&name=HW_Horizontal%20tagline%20orange%20.png) Open main navigation Close main navigation - - [English](https://support.hostelworld.com/knowledge/paynowguide) - [Español](https://support.hostelworld.com/es/knowledge/una-guía-sencilla-para-paynow) English Show submenu for translations - hostelworld.com hostelworld.com Hello! 👋 How can we help you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.hostelworld.com/knowledge?hsLang=en) 2. [💡 Promotional Tools and Services](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en) 3. [💳 PayNow](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#paynow) # A Simple Guide for: PayNow ## You can offer non-refundable rates with our fully automated payment method PayNow. Manage your property payment options, track guest payments, view incoming payouts, and update your payment account details—all in one place under **Finance** in Inbox. The **Finance** tab brings together your payment setup into two main pages: - **Payment Methods:** Manage online payment options (such as credit cards and digital wallets) available to guests on Hostelworld. - **Pay Now:** Monitor guest payments for non-refundable rates, track bank payouts, and keep your connected Stripe account details up to date. **🔔Important Note:** Managing payment settings, enabling PayNow, and viewing payouts can only be done by **Manager** user accounts in Inbox.  ### **Where to Find It** Log in to **Inbox** and navigate to: **Property Setup** \> **Finance** From here, select either **Payment Methods** or **Pay Now**.  ![](https://media-cdn.atlassian.com/file/a0bf5600-340c-4dec-a869-0b598442bd7f/image/cdn?allowAnimated=true&client=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&collection=contentId-1156743210&height=125&max-age=2592000&mode=full-fit&source=mediaCard&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzZiNzhiYS1hM2NiLTRiODAtYjEyMC02ZWJjMWI5ODA3MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOmNvbnRlbnRJZC0xMTU2NzQzMjEwIjpbInJlYWQiXX0sImV4cCI6MTc4ODQ0ODM0MiwibmJmIjoxNzg4NDQ1NDYyLCJhYUlkIjoiNzEyMDIwOjQ3ZWZkMDRmLTdmODAtNGYwZC05OGI4LWJiYTJkMGQ4YTc3MiIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZSwiYXV0aFR5cGUiOiJzZXNzaW9uIn0.QY7OoNJJ0HdHVrW2-sNq7NxHlG-YMMBq9uoZxlr3eSc&width=903#media-blob-url=true&id=a0bf5600-340c-4dec-a869-0b598442bd7f&clientId=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&contextId=contentId-1156743210&collection=contentId-1156743210)  ### **Enabling PayNow** Any property can enable PayNow, including properties that do not yet have a Stripe account. 1. Go to **Property Setup** \> **Finance** \> **Pay Now**. 2. Click **Enable PayNow**. 3. A Stripe onboarding window will open directly within Inbox. Follow the prompts to provide your business details, personal details, identity verification, and bank account. 4. Once Stripe receives the required information, your account status will change to **Active**, and non-refundable rates will automatically begin selling as PayNow.   ![](https://media-cdn.atlassian.com/file/3c1fe756-90db-4938-967f-0feafcf57ba8/image/cdn?allowAnimated=true&client=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&collection=contentId-1156743210&height=125&max-age=2592000&mode=full-fit&source=mediaCard&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzZiNzhiYS1hM2NiLTRiODAtYjEyMC02ZWJjMWI5ODA3MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOmNvbnRlbnRJZC0xMTU2NzQzMjEwIjpbInJlYWQiXX0sImV4cCI6MTc4ODQ0ODM0MiwibmJmIjoxNzg4NDQ1NDYyLCJhYUlkIjoiNzEyMDIwOjQ3ZWZkMDRmLTdmODAtNGYwZC05OGI4LWJiYTJkMGQ4YTc3MiIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZSwiYXV0aFR5cGUiOiJzZXNzaW9uIn0.QY7OoNJJ0HdHVrW2-sNq7NxHlG-YMMBq9uoZxlr3eSc&width=903#media-blob-url=true&id=3c1fe756-90db-4938-967f-0feafcf57ba8&clientId=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&contextId=contentId-1156743210&collection=contentId-1156743210)  *Note: If you leave the setup process partway through, you can return to **Property Setup \> Finance \> Pay Now** at any time to resume where you left off. If you previously disabled PayNow, use the same button to turn it back on.* ### **The Notification Banner** The banner at the top of the PayNow page displays alerts whenever your account requires attention (such as outstanding verification requirements or a risk intervention). If your account is in good standing, the banner shows a green "ready" state.  ![](https://media-cdn.atlassian.com/file/25fb7e40-2a58-42ed-b97e-fd9cbf9780d0/image/cdn?allowAnimated=true&client=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&collection=contentId-1156743210&height=125&max-age=2592000&mode=full-fit&source=mediaCard&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzZiNzhiYS1hM2NiLTRiODAtYjEyMC02ZWJjMWI5ODA3MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOmNvbnRlbnRJZC0xMTU2NzQzMjEwIjpbInJlYWQiXX0sImV4cCI6MTc4ODQ0ODM0MiwibmJmIjoxNzg4NDQ1NDYyLCJhYUlkIjoiNzEyMDIwOjQ3ZWZkMDRmLTdmODAtNGYwZC05OGI4LWJiYTJkMGQ4YTc3MiIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZSwiYXV0aFR5cGUiOiJzZXNzaW9uIn0.QY7OoNJJ0HdHVrW2-sNq7NxHlG-YMMBq9uoZxlr3eSc&width=900#media-blob-url=true&id=25fb7e40-2a58-42ed-b97e-fd9cbf9780d0&clientId=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&contextId=contentId-1156743210&collection=contentId-1156743210)  ### **How to Resolve Account Actions** - **Issue Details:** The headline states whether the issue affects **payments**, **payouts**, or **both**, along with the deadline date. - **Overdue Warnings:** The due-date indicator turns red once a requirement becomes overdue. - **Self-Service Resolution:** Click **Resolve Now** to open a pop-up window where you can update your details in place without leaving Inbox. ![](https://media-cdn.atlassian.com/file/b3d241d7-2bc1-4bfe-be30-fa66309527d9/image/cdn?allowAnimated=true&client=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&collection=contentId-1156743210&height=125&max-age=2592000&mode=full-fit&source=mediaCard&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzZiNzhiYS1hM2NiLTRiODAtYjEyMC02ZWJjMWI5ODA3MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOmNvbnRlbnRJZC0xMTU2NzQzMjEwIjpbInJlYWQiXX0sImV4cCI6MTc4ODQ0ODM0MiwibmJmIjoxNzg4NDQ1NDYyLCJhYUlkIjoiNzEyMDIwOjQ3ZWZkMDRmLTdmODAtNGYwZC05OGI4LWJiYTJkMGQ4YTc3MiIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZSwiYXV0aFR5cGUiOiJzZXNzaW9uIn0.QY7OoNJJ0HdHVrW2-sNq7NxHlG-YMMBq9uoZxlr3eSc&width=915#media-blob-url=true&id=b3d241d7-2bc1-4bfe-be30-fa66309527d9&clientId=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&contextId=contentId-1156743210&collection=contentId-1156743210) Once updated, the banner refreshes automatically to show that no further action is required. ### **Disabling PayNow** Properties can disable PayNow at any time: 1. Click the **Disable PayNow** link in the status banner. 2. Confirm your choice when prompted.  ![](https://media-cdn.atlassian.com/file/a2a4171e-3733-429e-8ad8-d804014f3c2e/image/cdn?allowAnimated=true&client=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&collection=contentId-1156743210&height=125&max-age=2592000&mode=full-fit&source=mediaCard&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzZiNzhiYS1hM2NiLTRiODAtYjEyMC02ZWJjMWI5ODA3MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOmNvbnRlbnRJZC0xMTU2NzQzMjEwIjpbInJlYWQiXX0sImV4cCI6MTc4ODQ0ODM0MiwibmJmIjoxNzg4NDQ1NDYyLCJhYUlkIjoiNzEyMDIwOjQ3ZWZkMDRmLTdmODAtNGYwZC05OGI4LWJiYTJkMGQ4YTc3MiIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZSwiYXV0aFR5cGUiOiJzZXNzaW9uIn0.QY7OoNJJ0HdHVrW2-sNq7NxHlG-YMMBq9uoZxlr3eSc&width=903#media-blob-url=true&id=a2a4171e-3733-429e-8ad8-d804014f3c2e&clientId=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&contextId=contentId-1156743210&collection=contentId-1156743210)  **What happens when PayNow is disabled:** - Non-refundable prices are no longer shown as PayNow (pre-paid) on Hostelworld. - Your status changes to **Inactive**. - **Payouts already in flight are not affected:** Money owed to your property for completed bookings will still reach your bank account. - You can re-enable PayNow later at any time. PayNow Status States | **Status** | **What You See** | **What It Means** | | --- | --- | --- | | **ACTIVE** | *"Your Pay Now account is ready"* with a *Disable PayNow* link. | Your connected account is in good standing. Non-refundable rates are sold as PayNow (pre-paid). | | **ACTIVE — ACTION NEEDED** | Amber banner (e.g., *"Your payouts will pause on \[date\] — action needed!"*) with a *Resolve Now* button. | Additional information is required by Stripe. PayNow remains active, but payments, payouts, or both will be restricted if action is not taken by the stated date. | | **INACTIVE** | *"Enable PayNow"* button alongside benefits and feature info. | PayNow is off. Non-refundable rates are no longer sold as pre-paid. You can re-enable at any time. | ### **Guest Payments** The **Guest Payments** tab lists all guest payments collected for your property for non-refundable rates. - **Columns:** Date, Status, From, Amount. - **Filters:** Amount, Date, Status.  ![](https://media-cdn.atlassian.com/file/3990c6e2-a476-49f1-9e4c-8c2eb579d596/image/cdn?allowAnimated=true&client=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&collection=contentId-1156743210&height=125&max-age=2592000&mode=full-fit&source=mediaCard&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzZiNzhiYS1hM2NiLTRiODAtYjEyMC02ZWJjMWI5ODA3MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOmNvbnRlbnRJZC0xMTU2NzQzMjEwIjpbInJlYWQiXX0sImV4cCI6MTc4ODQ0ODM0MiwibmJmIjoxNzg4NDQ1NDYyLCJhYUlkIjoiNzEyMDIwOjQ3ZWZkMDRmLTdmODAtNGYwZC05OGI4LWJiYTJkMGQ4YTc3MiIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZSwiYXV0aFR5cGUiOiJzZXNzaW9uIn0.QY7OoNJJ0HdHVrW2-sNq7NxHlG-YMMBq9uoZxlr3eSc&width=900#media-blob-url=true&id=3990c6e2-a476-49f1-9e4c-8c2eb579d596&clientId=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&contextId=contentId-1156743210&collection=contentId-1156743210)  ### **Payment Details** Clicking any row opens the payment detail panel: - **Status:** e.g., *Succeeded*, *Refunded*. - **Date Received** - **Amount & Exchange Rate:** Where a guest paid in a currency other than your connected account's currency, both amounts and the conversion exchange rate are displayed. - **Net:** Final net amount. - **Timeline** - payment started, payment succeeded  ![](https://media-cdn.atlassian.com/file/1e66d5c3-46ba-45ce-8272-c00828bbdaa2/image/cdn?allowAnimated=true&client=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&collection=contentId-1156743210&height=125&max-age=2592000&mode=full-fit&source=mediaCard&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzZiNzhiYS1hM2NiLTRiODAtYjEyMC02ZWJjMWI5ODA3MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOmNvbnRlbnRJZC0xMTU2NzQzMjEwIjpbInJlYWQiXX0sImV4cCI6MTc4ODQ0ODM0MiwibmJmIjoxNzg4NDQ1NDYyLCJhYUlkIjoiNzEyMDIwOjQ3ZWZkMDRmLTdmODAtNGYwZC05OGI4LWJiYTJkMGQ4YTc3MiIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZSwiYXV0aFR5cGUiOiJzZXNzaW9uIn0.QY7OoNJJ0HdHVrW2-sNq7NxHlG-YMMBq9uoZxlr3eSc&width=466#media-blob-url=true&id=1e66d5c3-46ba-45ce-8272-c00828bbdaa2&clientId=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&contextId=contentId-1156743210&collection=contentId-1156743210)  ### **Exporting Payments** 1. Click **Export** on the Guest Payments tab. 2. Choose a date range (*Today*, *Current month*, *Last 7 days*, *Last month*, *All*, or *Custom*).![](https://media-cdn.atlassian.com/file/98c910be-e19c-414a-b35b-fed0223c8619/image/cdn?allowAnimated=true&client=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&collection=contentId-1156743210&height=125&max-age=2592000&mode=full-fit&source=mediaCard&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzZiNzhiYS1hM2NiLTRiODAtYjEyMC02ZWJjMWI5ODA3MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOmNvbnRlbnRJZC0xMTU2NzQzMjEwIjpbInJlYWQiXX0sImV4cCI6MTc4ODQ0ODM0MiwibmJmIjoxNzg4NDQ1NDYyLCJhYUlkIjoiNzEyMDIwOjQ3ZWZkMDRmLTdmODAtNGYwZC05OGI4LWJiYTJkMGQ4YTc3MiIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZSwiYXV0aFR5cGUiOiJzZXNzaW9uIn0.QY7OoNJJ0HdHVrW2-sNq7NxHlG-YMMBq9uoZxlr3eSc&width=793#media-blob-url=true&id=98c910be-e19c-414a-b35b-fed0223c8619&clientId=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&contextId=contentId-1156743210&collection=contentId-1156743210) 3. Choose the column set (Default is 23 columns). 4. Click **Export** to generate a CSV file. > **Reconciliation Tip:** The exported CSV includes the `bookingId` field (the Hostelworld booking identifier), which allows you to reconcile payments back to specific reservations. ### **Payouts** The **Payouts** tab shows funds that have been transferred to your bank account and what is upcoming. - **Overview Header:** Displays total balance and estimated upcoming payout date. - **Payout List:** Date, Status, Destination (masked bank account), and Amount. - **Filters:** Status, Amount, Method, Date, plus an **Export** option.![](https://media-cdn.atlassian.com/file/760ca866-6367-4aa5-879f-52f1f3e36140/image/cdn?allowAnimated=true&client=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&collection=contentId-1156743210&height=125&max-age=2592000&mode=full-fit&source=mediaCard&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzZiNzhiYS1hM2NiLTRiODAtYjEyMC02ZWJjMWI5ODA3MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOmNvbnRlbnRJZC0xMTU2NzQzMjEwIjpbInJlYWQiXX0sImV4cCI6MTc4ODQ0ODM0MiwibmJmIjoxNzg4NDQ1NDYyLCJhYUlkIjoiNzEyMDIwOjQ3ZWZkMDRmLTdmODAtNGYwZC05OGI4LWJiYTJkMGQ4YTc3MiIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZSwiYXV0aFR5cGUiOiJzZXNzaW9uIn0.QY7OoNJJ0HdHVrW2-sNq7NxHlG-YMMBq9uoZxlr3eSc&width=515#media-blob-url=true&id=760ca866-6367-4aa5-879f-52f1f3e36140&clientId=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&contextId=contentId-1156743210&collection=contentId-1156743210) ### **Payout Details** Clicking a payout opens a detailed side panel: - **Timeline:** Shows status (*Initiated automatically*, *In transit*, *Completed*). *Note: Banks can take up to 5 business days to process payouts. If a payout is delayed past the expected processing date, check with your bank.* - **Overview:** Destination account, amount, type (Bank Account), method (Standard), and the **Payout Trace ID** (which you can provide to your bank to track a transfer). - **Summary:** Counts and totals for charges, refunds, adjustments, fees, and gross/net amounts. - **Transactions:** Lists every payment included in that specific payout.![](https://media-cdn.atlassian.com/file/e5e57d12-84e8-4c56-852e-3fe83e1d4d6e/image/cdn?allowAnimated=true&client=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&collection=contentId-1156743210&height=125&max-age=2592000&mode=full-fit&source=mediaCard&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzZiNzhiYS1hM2NiLTRiODAtYjEyMC02ZWJjMWI5ODA3MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOmNvbnRlbnRJZC0xMTU2NzQzMjEwIjpbInJlYWQiXX0sImV4cCI6MTc4ODQ0ODM0MiwibmJmIjoxNzg4NDQ1NDYyLCJhYUlkIjoiNzEyMDIwOjQ3ZWZkMDRmLTdmODAtNGYwZC05OGI4LWJiYTJkMGQ4YTc3MiIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZSwiYXV0aFR5cGUiOiJzZXNzaW9uIn0.QY7OoNJJ0HdHVrW2-sNq7NxHlG-YMMBq9uoZxlr3eSc&width=889#media-blob-url=true&id=e5e57d12-84e8-4c56-852e-3fe83e1d4d6e&clientId=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&contextId=contentId-1156743210&collection=contentId-1156743210) ### **Account Settings** The **Account Settings** tab allows you to update your property details directly without needing to contact support: - **Business Type & Location:** Legal entity classification and registered location. - **Professional Details:** Business information, website, and industry. - **Personal Details:** Name, email, date of birth, address, ID document, nationality, and phone number. - **Payout Details:** Connected bank account(s), with the option to add additional bank accounts. - **Payment Account Authentication Details:** Email and phone used for secure account authentication. Each section features an **Edit** button so you can update your details at your convenience.![](https://media-cdn.atlassian.com/file/b6d78eef-c165-43e4-8b61-e9900fb975c9/image/cdn?allowAnimated=true&client=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&collection=contentId-1156743210&height=125&max-age=2592000&mode=full-fit&source=mediaCard&token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYzZiNzhiYS1hM2NiLTRiODAtYjEyMC02ZWJjMWI5ODA3MWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOmNvbnRlbnRJZC0xMTU2NzQzMjEwIjpbInJlYWQiXX0sImV4cCI6MTc4ODQ0ODM0MiwibmJmIjoxNzg4NDQ1NDYyLCJhYUlkIjoiNzEyMDIwOjQ3ZWZkMDRmLTdmODAtNGYwZC05OGI4LWJiYTJkMGQ4YTc3MiIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZSwiYXV0aFR5cGUiOiJzZXNzaW9uIn0.QY7OoNJJ0HdHVrW2-sNq7NxHlG-YMMBq9uoZxlr3eSc&width=400#media-blob-url=true&id=b6d78eef-c165-43e4-8b61-e9900fb975c9&clientId=0c6b78ba-a3cb-4b80-b120-6ebc1b98071d&contextId=contentId-1156743210&collection=contentId-1156743210)  ### **Frequently Asked Questions** - **What happens if I drop out partway through Stripe onboarding?**Your progress is saved automatically. Simply return to **Property Setup \> Finance \> Pay Now** and click **Enable PayNow** to pick up where you left off. - **My payout status says completed, but the funds are not in my bank account yet. What should I do?**Banks can take up to **5 business days** to clear and display transferred funds. If 5 business days have passed since the payout date, click on the payout in your **Payouts** tab, copy the **Payout Trace ID**, and provide it to your bank so they can track the incoming transfer. - **How do I reconcile my payouts to specific Hostelworld bookings?**To match payouts back to individual reservations, use the CSV export in the **Guest Payments** tab. This file includes the `bookingId` field, which corresponds to your Hostelworld booking reference number. - [⚙️ Setting Up Your Hostelworld Profile](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#main-content) - [🧭 Start Here](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#start-here) - [🏠 Add Your Rooms and Rates](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#add-your-rooms-and-rates) - [⚙️ Update Your Property Details](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#%EF%B8%8F-update-your-property-details) - [📅 Policies and Profile Info](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#policies-and-profile-info) - [🚀 Get Ready for Busy Times](https://support.hostelworld.com/knowledge/%EF%B8%8F-setting-up-your-hostelworld-profile?hsLang=en#get-ready-for-busy-times) - [💡 Promotional Tools and Services](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#main-content) - [🎯 Promotions](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#promotions) - [🚀 Elevate](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#elevate) - [💬 Property Chat](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#property-chat) - [🤝 Linkups](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#linkups) - [🌟Featured Listing](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#featured-listing) - [💳 PayNow](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#paynow) - [📊 NCS (Net Competitive Score)](https://support.hostelworld.com/knowledge/promotional-tools-and-services?hsLang=en#ncs-net-competitive-score) - [💰 Rates & Availability](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#main-content) - [📊 Understanding Rates](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#understanding-rates) - [💸 Non-Refundable & Flexible Rates](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#non-refundable-flexible-rates) - [🥐 Bed & Breakfast Rate](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#bed-breakfast-rate) - [🗓 Availability & Restrictions](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#availability-restrictions) - [🛏 Room Setup](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#room-setup) - [🔗 Channel Manager](https://support.hostelworld.com/knowledge/rates-availability?hsLang=en#channel-manager-1) - [New! Video Tutorials 🎬](https://support.hostelworld.com/knowledge/new-video-tutorials?hsLang=en#main-content) - [Rates & Availability](https://support.hostelworld.com/knowledge/new-video-tutorials?hsLang=en#rates-availability) - [Account & User Management](https://support.hostelworld.com/knowledge/new-video-tutorials?hsLang=en#account-user-management) - [Property Setup & User Management](https://support.hostelworld.com/knowledge/new-video-tutorials?hsLang=en#property-setup-user-management) - [LINKUPS](https://support.hostelworld.com/knowledge/new-video-tutorials?hsLang=en#linkups) - [Bookings](https://support.hostelworld.com/knowledge/new-video-tutorials?hsLang=en#bookings) - [Elevate](https://support.hostelworld.com/knowledge/new-video-tutorials?hsLang=en#elevate) - [🏆 Hostelworld HOSCARs](https://support.hostelworld.com/knowledge/hostelworld-hoscars?hsLang=en#main-content) - [🎓What Are the HOSCARs?](https://support.hostelworld.com/knowledge/hostelworld-hoscars?hsLang=en#what-are-the-hoscars) - [📂 Categories](https://support.hostelworld.com/knowledge/hostelworld-hoscars?hsLang=en#categories) - [🏆 HOSCARs 2026](https://support.hostelworld.com/knowledge/hostelworld-hoscars?hsLang=en#hoscars-2026) - [Frequently Asked Questions](https://support.hostelworld.com/knowledge/frequently-asked-questions?hsLang=en#main-content) - [How to Contact Hostelworld](https://support.hostelworld.com/knowledge/frequently-asked-questions?hsLang=en#how-to-contact-hostelworld) - [How to log into my property Hostelworld Inbox](https://support.hostelworld.com/knowledge/frequently-asked-questions?hsLang=en#how-to-log-into-my-property-hostelworld-inbox) - [Most Frequently Asked Questions](https://support.hostelworld.com/knowledge/frequently-asked-questions?hsLang=en#most-frequently-asked-questions) - [Keeping your business safe online](https://support.hostelworld.com/knowledge/frequently-asked-questions?hsLang=en#keeping-your-business-safe-online) - [Second Amendment](https://support.hostelworld.com/knowledge/frequently-asked-questions?hsLang=en#second-amendment) - 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[Sustainability Levels (S2S)](https://support.hostelworld.com/knowledge/sustainability?hsLang=en#sustainability-levels-s2s) - [Sustainable Management Pillar](https://support.hostelworld.com/knowledge/sustainability?hsLang=en#sustainable-management-pillar) - [Socio Economic Pillar](https://support.hostelworld.com/knowledge/sustainability?hsLang=en#socio-economic-pillar) - [Environment Impacts Pillar](https://support.hostelworld.com/knowledge/sustainability?hsLang=en#environment-impacts-pillar) - [Commit to becoming a more sustainable hostel with the Global Tourism Plastics Initiative (GTPI)](https://support.hostelworld.com/knowledge/sustainability?hsLang=en#commit-to-becoming-a-more-sustainable-hostel-with-the-global-tourism-plastics-initiative-gtpi) - [Online Content](https://support.hostelworld.com/knowledge/online-content?hsLang=en#main-content) - [Updating my property description](https://support.hostelworld.com/knowledge/online-content?hsLang=en#updating-my-property-description) - 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