We are delighted to have you with us! Throughout the onboarding process, your Onboarding Manager will be by your side, providing guidance and support to ensure you have a successful start.
Below you will find the stages of the Onboarding process:
- PROPERTY CONFIGURATION (~2 days)*
- Set up your account by following the steps detailed in this article. 🔗
- CONNECTION TO OTAs (~1 working day per OTA)*
- Connect your Counter account with Hostelworld and other selected channels.
Find further details here. 🔗
- Connect your Counter account with Hostelworld and other selected channels.
- OTHER TOOLS (~1 hour)*
- Set-up your Booking Engine. 🔗
- Activate the Automated Emails to guests. 🔗
- ONBOARDING COMPLETED! 🎉
- Make the most of Counter and its wide range of tools to enhance your experience. 🙂
Should you have any doubts, please explore our Help Center or Contact us.
While our Onboarding Manager will provide assistance throughout the process, it is crucial to understand that the duration of the onboarding process may vary depending on each property and may be suspended if there is a lack of response.
*The estimated timeframe is determined by our team to ensure a satisfactory balance between property setup and prompt online presence.