Request for a review/comment be removed

We know that customers find reviews very useful when browsing online. As a result, we only remove reviews in certain situations:

• When the review includes abusive language, swearing, discriminatory remarks, language that targets a staff member negatively, or personal political, religious and ethical viewpoints.
• When the review promotes illegal activities.
• If it includes contact details like phone numbers and addresses.
• If we suspect that a review isn’t genuine and may be used to target a competitor, we will remove it completely.

You can query a comment through your hostelworld inbox by clicking on 'Reports' tab and then 'Customer Ratings'.

Then select the dates and click on GO. You can query or reply to a review once you click on the booking ref:

After you submit the query, our team will check that and get back to you.

Alternatively you can email us support@hostelworld.com