Request for a review/comment be removed

We know that customers find reviews very useful when browsing online.

As a result, we do not remove reviews that reflect guest sentiment and their experience. However there are some exceptions where we may remove a review.

• When the review includes abusive language, swearing, discriminatory remarks, language that targets a staff member negatively, or personal political, religious and ethical viewpoints.
• When the review promotes illegal activities.
• If it includes contact details like phone numbers and addresses.
  
  

You can query a comment through your Hostelworld inbox by clicking on 'Reports' tab and then 'Customer Ratings'.

Then select the dates and click on GO. You can query or reply to a review once you click on the booking ref.

After you submit the query, our team will check that and get back to you.

Alternatively you can email us support@hostelworld.com