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Help Center
Reviews
How to manage negative reviews
Setting Up your Hostelworld Profile
Promotional Tools and Services
Promotions
Featured Listing
PayNow
NCS
Rates & Availability
Standard Rate
Non Refundable Rates
Flexible NRR
Bed & Breakfast Rates
Room Setup
Release Day Cutoff Time
Minimum Night Stays
Channel Manager
Setting Up your Hostelworld Profile
Bookings
Overbookings
View & Collect Bookings using Hostelworld Inbox
No shows and Cancellations
Hostelworld Group Bookings
Reports & Statistics
Taxes
Frequently Asked Questions
How to log into my property Hostelworld Inbox
Most Frequently Asked Questions
Keeping your business safe online
Second Amendment
Sustainability
Staircase to Sustainability (S2S)
Sustainability Levels (S2S)
Sustainable Management Pillar
Socio Economic Pillar
Environment Impacts Pillar
Commit to becoming a more sustainable hostel with the Global Tourism Plastics Initiative (GTPI)
Online Content
Updating my property description
Images and Video content
Payment Details
Credit Card Information
Reviews
Reviews FAQ
How to manage negative reviews
Campaigns
Set up Campaigns
Black Friday Terms & Conditions
Channel Manager
EU Tax Information
DAC7
Non-EU Tax Information
Australia (SERR)
Reviews
Everything around reviews and ratings
Reviews FAQ
How is my 'Average Rating' calculated?
How long does a review stay on my page ?
Who can leave a review?
How to post a reply to a review or query the review with Hostelworld?
What should I do if a guest threatens to leave a bad review?
Review Disclaimer
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How to manage negative reviews
Where can I see Reviews?
Guidelines for replying to customer review
Handling Reviews Involving Assault by another guest: Hostelworld's Protocol and Expectations
Complaint/ Review Mentioning Assault
Review mentioning bed bugs
Offensive and defamatory Content
Fraudulent Review
Request for a review/comment be removed
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