How to mark a booking as a no-show in Hostelworld?
No-show within Hostelworld is a functionality that can be used to release your inventory if a guest does not show up from their check-in date, thus it applies to all rate types (only Pay Now is not being supported at the moment and partial group bookings in case just one guest doesn't show up).
To report a no-show on Hostelworld, please follow these steps:
- Access the No-Show Option:
Properties can report a booking as a no-show starting from the check-in date, regardless of the specific check-in time. Simply go to the booking details page, in the manage booking section which is at the bottom of the page on the left-hand side, the “Mark as No-Show” button will be available and active.
Important: Properties have a limited window to report a no-show:
- Multi-night bookings: The option remains available for up to 48 hours after the check-in date.
- One-night bookings: The option will expire at 23:59 on the check-in date. After this time, the “Mark as No-Show” button will automatically disappear, and all manage booking buttons will be greyed out since the booking has already come to an end.
Provide the comments you wish to share with our support team
- Provide the comments you'd like to share with our support team and click on "Mark as No-show" to notify the guest. Your comments won't be shared with the guest.
- Confirm the No-Show:
- After marking a booking as a no-show, a confirmation banner will appear at the top of the booking page confirming the booking was cancelled due to a no-show.
Below is how the email that was sent to the guests notifying they were a no-show, looks like:
2. After No-Show is confirmed, the booking will be cancelled
- After a booking has been marked as a no-show, all actions related to the booking, except for "View Card Information," will be disabled to prevent further changes.
Note: If a booking has already been cancelled, the "Mark as no show" buttons will be disabled. In such cases, properties cannot cancel the booking again.