The Non Refundable rate option will allow you to sell a second rate for all of your room types. This rate is a 'non-refundable' rate whereby the customer pays their deposit upfront and then your property can charge the entire balance at any point before the customer arrives.
Please note that it is the properties responsibility to charge the balance and Hostelworld cannot unfortunately pass on any CVV details to our property partners.
Steps to set up Non Refundable Rates:
1) click on Rates & Availability
2) To add your non-refundable rate click on + NEW RATE link located under selected room type and select Add Rate in the next screen
3) A pop - up will open on your right-side. You will need to select non-refundable rate and decide if you wish to set your rates as an independent amount or as a discounted percentage from your Standard Rate(%).
In case you select AMOUNT you will have to set a price for Weekdays and for the Weekend Rate.
4) To edit your non-refundable rate, click on the down arrow on your Non-refundable rate and click on Edit Rate.
A pop up will open and you can change your rate from percentage to amount, or from amount to percentage as well as amend the price and values.
5) Once you finish editing, don't forget to save your changes by clicking on - Edit Rate
6) Non-refundable rate can be enabled or disabled for a selected day or period .
Press On/Off button in the Rates & Availability screen to enable or disable your non-refundable rate for a selected day.
7) Non-refundable bookings can be viewed under Bookings tab with all other bookings and separately under new Non-refundable tab
8) All nights with non-refundable rate are marked with a non-refundable tag (see below):
9) If you are unable to charge a card, please contact the guest straight away requesting for a new card. If customer does not get back to you within 24hrs, you can cancel the booking. Hostelworld might ask for the email you sent to the customer to request alternative payment.